App not opening / stopped working properly

Troubleshooting
1

Hi team,

I am reaching out because the application suddenly stopped working and will no longer open on my device. Could you please help me figure out why this is happening or how to resolve it?

Device details:

Model: iPad Pro (11-inch) (4th generation)

iPadOS Version: 27.0

Thank you for your support.

2

Hi,

Can you provide us diagnostic file please ?

You can find into Settings app, after type Analytics into search bar and go to Analytics and improvements, then Analytics Data, and inside you can find ips files for Photon

Thanks

3

Photon-2026-08-05-035955.ips (37.9 KB)

4

Hi @djgreg13,

Following up on the ⁠.ips⁠ file I provided yesterday. Have you had a chance to analyze the crash log yet? I really need to get the app running again as soon as possible.

Thanks for your help!