Issue with app running in the background

Question
1

Hello everyone,

I had a show last weekend and unfortunately it ended up with no light control when Photon 2 app was running in the background. The LIVE function was activated and I never had problems with it before.

I’ve been searching the forum, but could not find anything - I’m wondering if there is a recent new issue with background activity for Photon 2 in iPadOS?
If so, is this looked into or already addressed in beta version?

All the best!
/Karl

2

It’s been a constant battle for me. It stops responding in the background regularly. I reboot in the breaks, but my whole goal was to automate.

3

Hello,
Thank you for your feedbaxk
We changed nothing with the background mode, what is you iPad model and you iPad OS version please ?
If you agree we could generate a report and send it to the dev team to analyse it ?
Sorry for this very painful bug

4

Hi Cclleemm,

It might be Apple who changed something in an iPadOS update.
The MIDI commands was working fine once I had Photon2 app open. Open another app, the commands did not work any longer and it has never been a problem in the past.

I’m on iPad Air (5th generation) with iPadOS 17.5.1

There is an iPadOS update available (17.6.1). Let me install this one and I can try again. If it does not work I can send diagnostic data if you can provide case number or other instructions.
Thanks!
/Karl

5

Hello Karl,
Did you notice a difference with the 17.6.1 ?
If not tell I can explain you how to submit the report.
If i understand well MIDI didn’t work anymore when to MIDI apps are launch together ?
Thank you very much again for your feedback

6

Hello again,
I have updated to 17.6.1 and did a quick test just now and it seems the problems are gone.
I can control the lights both with MIDI from OnSong app and from a Bluetooth MIDI pedal when Photon2 is in background. I have another show on Saturday, let’s see how it goes LIVE :smiley:

1 Like
7

That’s a good news !
Keep me in touch for your Saturday show :muscle:

8

Hi again.
Everything worked fine on Saturdays show. Must have been some issues with my iPad or that OS version. All good, thanks!

1 Like