Photon 2 pro plan is blocked

Troubleshooting
1

Hey,
I just purchased the pro version, and it still showed as blocked and I can only use the first 16 channels.
Can you please help?

Thanks!

2

Hello,

You are the first one to inform us about this bug. Can you provide you iOS version and the device you are using ? We will try to fix it quickly but now we ca t reproduce it.

You can also ask for a refund, we are very sorry for this problem !

Thank you for understanding
Clement

3

Hey,
I am using an M1Pro Macbook Pro with Ventura 13.1
Thanks!

1 Like
4

We are experiencing a similar issue. We paid for the Starter plan about a year ago and have just updated the Photon 2 app (on a 5th gen iPad) and it has reduced the number of available channels to 16. We can’t seem to restore the purchase to the Starter Plan.

5

Hello,

In this case you can touch starter plan again, AppStore will not charge you again for this. There is a bug with latest iOS and restore button

6

Ok, thank you for the update.

7

Hello

I can reproduce in some ways.

If you download the app with user id A and buy the Photon with user B (after switching account for example), the app unlocks successfully.
But if you download the app with user id A and restore the Photon in-app with user B, iOS try to restore with user A because the root app was downloaded by A and restore button ignores the account switch.
Remove app, login with user B and download app again seems to solve the issue.

I have the same behavior with a Mac, after downloaded Photon 2 with session 2 and try to restore with my session, it is impossible.

Are you in that case ?