Hey guys, I’m having trouble connecting my Philip hue bridge. I can find the bridge and connect to it but it disconnects immediately prompting me to connect again.
Anyone have any advice on this? Do I need to buy the app to unlock that potential?
Hi and welcome @Juliou20 !
This is very strange, Philips Hue is a free feature, you don’t have to pay to use it.
What you Philips hue bridge looks like ? Is it a bridge v2 ?
Please, can you send us a screenshot of your Philips Hue app, looks in Entertainment if the PhotonEntertainmentGroup exists. Like this :
Ok this is strange, it appear that Photon can’t connect to the bridge. How old is your bridge? Is it very recent?
This is a screenshot of the Philips Hue application on iPhone, not of Photon.
Ok thank you for all this tests. @djgreg13 please can you explain to @lauf.berghuette_0t how to extract the log IPS file ?
It will help us to understand what is blocking.
There are a bunch of files. But they’re sorted alphabetically and I can’t find anything when I search for “Photon”. What ips file do you need from there?
Yes indeed we are a little bit annoyed, applications generate log files only when they crash. But here it’s not the case so it will be very complicated to diagnose.
Especially if it works with other entertainment app, we have to try to understand what could be the difference…
Your bridge is directly wired to your router and you are on exactly the same network ?
I have no more idea to help you, but I want to know why it doesn’t work !
Hey, there I had a similar situation with the hue prompt telling me “disconnected” just after a successful link. After some troubleshooting I retested it with less than 10 lights configured on the bridge (lights paired to the bridge) and the problem disappeared.